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MyChart Help

Need help with MyChart?

Review the following support information or call 215.762.5440.

Urgent Medical Matters

Please do not use Drexel Medicine - MyChart to send messages about urgent care concerns. For urgent medical matters call your doctor's office or 911.

Sign up for a MyChart Account

There are many ways to complete your MyChart signup that might be used by different Drexel Medicine offices:

  • Clinic staff might sign you up directly while you're at the office.
  • You might receive a MyChart activation code on your After Visit Summary.
  • You might receive a text or email with an activation code when you come in for a visit.
  • You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

Request an activation code if you don't already have one.
If you don't have an activation code, you can request one online. To request an activation code online:

  • On the MyChart login page, click Sign Up Now in the “New User?” section.
  • Click Sign Up Online.
  • Click Match Yourself with Our Records or Verify with a Third Party to supply personal verification items, such as the last four digits of your Social Security number and your date of birth, and have an activation code sent to your email address or mobile phone.

Use your activation code to sign up.

  • From the MyChart login page, click Sign Up Now in the “New User?” section.
  • Enter your activation code and other personal verification information, such as the last four digits of your Social Security number and your date of birth. Click Next.
  • On the next page, choose the following:
    • MyChart username. This should be something that others wouldn't be likely to guess but easy for you to remember. It cannot be changed at any time.
    • Password. This should be a unique combination of numbers and letters, using both uppercase and lowercase letters. You should choose a password that you don't use for other websites.
    • Security question. This question will be used to verify your identity if you forget your MyChart password. Choose a security question from the list and enter your answer. Your answer cannot include your MyChart password.
  • On the next page, choose whether you want to receive a notification message in your personal email when there is new information available in your MyChart account. If you opt to receive email alerts, enter your email address.

Forget MyChart Username or Password

Click the Forgot Username? or Forgot Password? link below the login fields for help. You will be asked to answer some security questions to verify your identity so you can recover your username or password. If you fail to recover your password after several attempts, then you will be directed to reset your password.

Please contact us at 215.762.5440, if you have any issues.

View Test Results

With MyChart, you can view test results as soon as they are available, instead of waiting for a phone call or letter from your providers. To view test results, go to Health > Test Results. Select a test to see more information about it, such as:

  • The standard range for the result
  • Any additional comments your provider entered about the result

If you're looking for a specific result, enter key words in the search field on the Test Results page.

How to receive email or text messages when new results are available:

  • Go to Profile > Communications
  • Expand the Health section and select a notification option next to Test Result
  • Update your email address and mobile phone number if needed at the bottom of the page

Manage Medications

View current medications:

Go to Health > Medications to see all your current medications in one place. You can see details for each medication, including:

  • the prescribed dosage
  • instructions
  • the provider who prescribed the medication

You can view additional information about a medication, such as precautions to consider when taking the medication and potential side effects, by clicking the Learn more link.

Other medication information:

  • You can remove a medication that you're no longer taking by clicking Remove and then adding comments about why you're no longer taking it
  • You can add a new medication by clicking Add a Medication and then adding comments about why you're taking the new one

Your chart will be updated after your health care provider reviews the change with you at your next visit.

Request a medication refill:

  • From the medication list, click Request Refills.
  • Select the check box next to the medication you need refilled and enter any comments. Click Next.
  • Select a delivery method, pharmacy, and pickup date and time that's convenient for you, if applicable. Click Next.
  • Review the details of your refill request and click Submit.

You will have a message in your MyChart Inbox when your prescription refill is processed.

View a Summary of Your Health Information

To get a summary of your medical record, go to Health > Health Summary. This summary includes:

  • Current health issues
  • Medications
  • Allergies
  • Immunizations
  • Preventive care

Respond to Questionnaires from Your Drexel Medicine Practice

Your Drexel Medicine practice might make questionnaires available from MyChart so you can complete them online instead of filling out a form when you get there. You may be able to respond to questionnaires in three different places:

  • Open generally available questionnaires from Health > Questionnaires.
  • If your doctor wants you to complete a questionnaire for an upcoming appointment, go to Visits > Appointments and Visits. Locate the upcoming appointment and click Details. Open the questionnaire by clicking its name in the Questionnaires section of the appointment details.
  • If your provider sends you a MyChart message with an attached questionnaire, open it by clicking the questionnaire link near the top of the message.

If you need to close a questionnaire before you finish it, click Finish Later to save your progress.

Track Your Daily Health Readings Online

Your provider might request that you record information such as your daily glucose or blood pressure readings in MyChart. When you enter the information in the Track My Health feature, your provider automatically receives the readings so they can monitor your progress between visits.

Record a new reading in Track My Health:

  • Go to Messaging > Message Center. Open the message from your provider about a new flowsheet. The flowsheet is what you use to enter your readings in the Track My Health feature.
  • Open Track My Health by clicking the link in the message.
    • In the future, you can record your readings by going directly to Health > Track My Health.
  • Click the flowsheet's name to open it, and then click Add New Data to start recording your readings.
  • Enter your reading with the date and time and click Continue.
  • Verify that you have entered your reading correctly and click Submit.
  • If you need to change or remove a reading after you've submitted it, you can do so by clicking edit or delete.

If you have a fitness tracking device, such as a Fitbit or a Withings smart scale, you can link your device to MyChart to automatically fill in your flowsheet with relevant data. Click Connect My Account on the Track My Health page to get started.

Track my readings over time in a table or graph:

  • On the Track My Health page, click a flowsheet's name to view previous readings in a table.
  • From this page, you can:
    • Change the orientation of the table. Click the More Options link to choose whether dates appear as rows or columns.
    • View the readings in a graph. Click Graph to change the display.
    • Customize the date range or the number of readings that appear. Change the From and to fields or the latest values field and click Apply to update the display.

Messaging & Referrals

View messages from your clinic:

You can read any messages sent by your provider by going to your Inbox (Messaging > Message Center). If you're looking for a specific message, enter key words in the search field on the Inbox page.

Receive email or text messages when new MyChart messages are available:

  • Go to Profile > Communications
  • Expand the Messages section and select a notification option
  • Update your email address and mobile phone number if needed at the bottom of the page

Ask my provider for medical advice:

If you have a non-urgent medical question, you can send a message to your providers. This message is secure, meaning your information stays private as it is sent over the Internet. You might use the Get Medical Advice feature if you're not sure whether you should come in for an appointment, if you need clarification on the dosage of one of your medications or something that was discussed in a recent visit, or if you just want advice about a common illness.

  • Go to Messaging > Ask a Question.
  • Click New Medical Question.
  • Select a recipient from the list. This list might include your primary care provider, another provider with whom you've recently had an office visit, or the general medical staff at the clinic.
  • Select a subject for your message and enter your question.
  • When you are finished, click Send.

If you've opted to receive notification for new messages in your MyChart account, you'll receive a message or notification letting you know that the clinic has responded to your request.

To view a message after you've sent it, go to Messaging > Message Center and select the Sent Messages tab. Messages that have an eye icon have not yet been read by clinic staff.

Request a referral to see another provider:

  • Go to Messaging > Request a Referral.
  • Enter the provider you want to see, a reason for the referral, and a brief message explaining your request.
  • When you are finished, click Send.

If you've opted to receive email or text notification for new messages in your MyChart account, you'll receive a message letting you know that the clinic has responded to your request.

To view a message after you've sent it, go to Messaging > Message Center and select the Sent Messages tab. Messages that have an eye icon have not yet been read by clinic staff.


View past or upcoming appointments:

You can view your past or future appointments by going to Visits > Appointments and Visits.

Select a scheduled future appointment or click Details to see info such as:

  • The date, time, and location of the visit
  • Any pre-visit instructions from the clinic
  • Directions to your Drexel Medicine clinic

If an upcoming appointment is eligible for eCheck-in, you can use it to take care of tasks such as the following before you arrive at the clinic:

  • Pay visit copays
  • Pay pre-payments and balance payments
  • Verify or update insurance and demographics information
  • Verify or update medications, allergies and current health issues
  • Answer appointment-related questionnaires
  • Verify guarantor information

For past appointments, you can click View After Visit Summary® to see a summary of the care you received during your visit. You can also view any of your provider's visit notes that are shared with you by clicking View notes.

Cancel an appointment:

Depending on the date and time of your next appointment, you might be able to cancel it through MyChart. If it is too close to your appointment date or time, you'll need to call the clinic to cancel your appointment.

  • Go to Visits > Appointments and Visits, and select the appointment from the list or click Details.
  • Click Cancel, enter cancellation comments, and click Confirm Cancellation.

Receive medical care online with an e-visit:

If your provider offers e-visits, you can answer a questionnaire about your symptoms and send photos or videos as needed for your provider to review. Your provider can offer medical advice for at-home care or let you know if you should schedule an appointment for treatment.

To submit and e-visit, go to Messaging > Ask a Question and select Symptom-Specific E-Visit.

Family Access

If you have access to your family members' medical records, you can view most of the information in their records in the same way that you view your own.

Access a family member's record:

  • After you've received permission, you can view a family member's records by clicking the photo or name for that family member in MyChart.
  • After you read the proxy access disclaimer, click Accept to continue to your family member's chart.

You can customize how the names and photos appear for each family member. For more information, refer to Personalize MyChart.

Invite someone else to access your record:

  • Go to Health > Share My Record and select Friends and family access.
  • On the Friends and Family Access page, click Invite Someone under the Who Can See My Record? section.
  • Enter that person's name and email address, confirm the level of access, and click Send Invite. The invitation then appears as “Pending” at the top of the page.
    • After you send the invitation, the recipient receives an email to notify them that you've invited them to have access to your account. From this email, they can click a link that takes them to a webpage where they must enter your date of birth to confirm that they know you and accept the invitation.
  • After the person you've invited accepts the invitation, you'll receive a message to let you know, and the “Pending” label is removed next to that person's name on the Friends and Family Access page. You can return to this page at any time to edit or take back that person's access.

Medical Record Access

The MyChart patient portal allows you to access and view your health records.

View medical record:

Your medical record summary includes all the allergies, medications, current health issues, procedures, test results and immunizations you can see in MyChart.

  • Go to Health > Document Center and click Visit Records.
  • Select a visit on the Single Visit tab or use the Date Range tab or All Visits tab to select multiple visits. Then:
    • Click View to view a copy of the visit summary.
    • Click Download to save a copy of the visit summary for your records.

See your medical information from other health care organizations:

If you've been seen at another health care organization, you might be able to view information from that medical record right in MyChart. You might have heard this feature referred to as Happy Together. The information you might see from other organizations includes:

  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

To view this information, you must link your account. Go to Profile > Link My Accounts to get started. Then, select your account from the list and click Link Account. After you've linked your accounts, information from the other organization appears in MyChart.

Preferences and Administrative Features

Personalize MyChart

There are three ways you can personalize how MyChart appears for you and each of your family members. For each account you have access to, you can:

  • Specify the color scheme.
  • Change the name that appears under that person's photo.
  • Add or change the photo. Note that photos you upload through MyChart are visible to medical staff, so you should only use a photo that shows each person's face.
  • Go to Profile > Personalize
  • Click Edit
  • Make any of the changes described above and then click Save

Update your personal information:

You can update your address, phone number, email address and other personal details at any time so that your clinic always has the most up-to-date information in your record.

  • Go to Profile > Personal Information
  • Click Edit in the section for the information you need to update
  • Confirm that your updated information is correct, and then click Save Changes

Customize your notification preferences:

MyChart can send you notification by email or text message when there is new information available in your MyChart account. You can specify your preferences for different types of notifications, including new messages, test results, billing statements and letters, prescriptions, appointment updates, and more.

  • Go to Profile > Communications
  • Select notification options for a group of notifications (for example, Appointments or Messages) or expand a notification group to select options for individual notifications you want to receive
  • Update your email address and mobile phone number if needed

Change your MyChart password or update your security question and answer:

To ensure that your medical information stays protected, consider changing your MyChart password every so often. To do so, go to Profile > Security Settings. From this page, you can also update the security question and answer that are used if you forget your MyChart username or password.

Protect your account with two-step verification:

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password.

When you log in to MyChart for the first time, you might be prompted to verify your email address and phone number to enable two-step verification. If you decide to turn off two-step verification instead, you can turn it on again later.

  • Go to Profile > Security Settings and click Turn on Two-Step Verification
  • Confirm your email address or phone number, enter your MyChart password, and then click Continue
  • Select whether you want to receive the security code to turn on two-step verification by email or text message

Mobile Apps

MyChart for iOS and MyChart for Android are portable versions of MyChart that you can use to manage your health information on the go. The mobile apps contain many of the same features as the MyChart website, allowing you to do the following, and more!

  • View test results
  • Send and receive messages
  • Confirm upcoming appointments and view visit summaries for past appointments
  • View your health summary, including allergies, immunizations, current health issues and medications
  • View preventive care procedures and when they are due
  • Request and pay for medication refills
  • View billing statements and pay balances due and visit copays
  • Access family members' charts

If you have an iOS device, you can pair it with Apple Watch™. With MyChart for Apple Watch, you can:

  • See alerts for new information in MyChart
  • View upcoming appointments
  • Read messages
  • Review your medication list

Download the MyChart app:

To install the MyChart app, go to the App Store or Google Play Store and search for "MyChart."

After you open the app, select Drexel Medicine from the list of organizations. You can search for your organization by name, state, or ZIP code. You can easily add or switch between your MyChart accounts at different health care organizations using the Switch Organizations button on the login screen or the Switch Organization menu option after you've logged in.

Connect your MyChart account to Apple Health or Google Fit:

If your doctor has assigned you a patient-entered flowsheet for tracking your health data, you can connect MyChart to Apple Health or Google Fit to automatically pull in data from other health and fitness apps or devices.

  • In the MyChart mobile app, open the Track My Health activity
  • Tap Connect to Health or Connect to Google Fit at the bottom of the screen
  • Choose the data you want to share with MyChart by tapping the toggle button for each type of data
  • Tap Done. At this point, any data that was already stored in Health or Google Fit is auto

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