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Frequently Asked Questions

Woman speaking with a health professional.

Below are a few common questions and answers that may be helpful.

Can I email you with questions or problems?
Yes! You can email us at We will respond to you by email by the end of the next business day, if not sooner.

How can I get my culture results?
We do not call or email culture results that are negative or that do not change the treatment plan in any way. Patients are notified of test results (such as a biopsy or pap smear) either by mail or phone. If you have been told that you will be notified of a test result and you have not heard from us after two weeks, please contact us by phone or email ( Leave a message regarding your test with the best number and time to call you back. Please remember to let us know whether we can leave a message about your result on your voicemail.

How do I get a refill of my medication?
If you have been seen within the past year, you can request a refill of your medications by email ( or phone (215.762.3600). We need the following information:

  • Your name
  • Birth date
  • Contact phone number
  • Medication and dose (if applicable)
  • Pharmacy information (name, full address, and phone number)

You can also have the pharmacy fax an electronic request directly to our office (fax: 215.762.4323). We try to fill all medication requests within 24 hours. You will need to call your pharmacy to see if they have received the prescription. If there is any reason that we can't refill your medication, we will contact you.

My symptoms are not improving with the treatment prescribed. What should I do?
It is usually best to continue the prescribed treatment until your next scheduled visit, as it may take a period of time with any new treatment to see improvement. If you are still not feeling any better when you return for your follow-up appointment, we will reevaluate the treatment at that time.

I just have a quick question about my (medication, condition, etc.); can I call you?
If possible, keep your question until your next follow-up appointment, writing it down to be sure you won't forget it. If you can't wait for your appointment, email ( or call (215.762.3600) us between 8 a.m. and 4 p.m., Monday through Friday and leave a detailed message about your question. When you call or email, always indicate if it is OK for us to leave a message on your voicemail to answer your question.

Is it helpful to take an over-the-counter yeast medication when on antibiotics?
Possibly. Miconazole 7 or clotrimazole 7 (brand or generic) are the medications we recommend, and they do not require a prescription. Use them for the period of time that you are taking the antibiotic.

If I am having my period should I keep my appointment?
Yes, we would like you to keep your appointment even if you are menstruating. However, if your primary reason for coming in is because of abnormal vaginal discharge, it would be more helpful to see you when you are not having your period.

Can I have the office fax my prescription to my mail order pharmacy?
We cannot fax your prescription to mail order pharmacies. When you are here for your appointment, please ask if you can have a 90-day prescription for mailing.

I think I have an infection. How can I get an appointment?
Please call the Drexel Vaginitis Center at 215.762.3600. If no appointments are available, leave your contact information, the best time to call, and as much information as possible about your symptoms. You may also email us with your information at You will receive a call to set up an appointment. We try to contact you within 24 hours.

The information on these pages is provided for general information only and should not be used for diagnosis or treatment, or as a substitute for consultation with a physician or health care professional. If you have specific questions or concerns about your health, you should consult your health care professional.

The images being used are for illustrative purposes only; any person depicted is a model.

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